How to book an appointment
We welcome you to arrive on time, new clients may have to sign new client forms, nail clients are asked to settle in by picking a colour, soak off your gel and enjoy the movie.
If in the event you arrive late, this could shorten your allotted appointment time. When this occurs, services may be altered or other team members may be asked to help assist with your services.
In the event your aesthetician cannot fulfill your entire service, please understand it’s because of the scheduling time and fairness to the next client. Prices of services will not be altered or discounted.
If you are arriving late, please call to notify us. If the appointment time has lapsed, rescheduling may be the only other alternative. However, this is considered a no show and a charge may be applied.
Rescheduling/cancel /No shows
We ask that you cancel 24 hours prior to your scheduled appointment. Please remember we are a small business and are limited with our booking times.
This allows us enough time to offer the time to another client.
When Rescheduling, we ask you allot 24 hours.
Not showing up or notifying us will result in a charge of 50% of your missed appointment cost.
You will not be able to reschedule without paying this charge. This charge will cover the lose of income and time.We kindly send reminder emails or text messages to prevent this from occurring.
We are Cinderella, literally.
This is one of the most important
aspects of the spa industry and we take this very seriously.
Proper Sanitation and sterilization result in higher price points, strict protocols and regulations that we abide by and will never compromise, this is reflected in our prices.
We collect personal information by law for your health and protection. It is used to better treat, service your needs and if needed, recommend products needed for desired results.
All information is confidential and kept for 5 years on site in regulations with York Region Health department.
Credit Cards on File
We may ask for your credit card to secure your booking.
This can be due to the time of year, size of party joinnew client bookings, depending on the length of appointment.
If you do not show up for your appointment or cancel last minute, we will charge your credit card 50% of your service missed.
Just be kind.
What do we mean when we say 'gel nails'?
Gel is anything you have to cure with a LED lamp.
No, but I do Shellac, Bio Gel, DND, OPI, Pot gel with a brush...yup, its all gel. LED or UV cured products derived from acrylic, another shocker.
The Polished Gel Manicure
A full dry manicure and meticulous cuticle work is performed prior to gel application.
It is not a polish change when you want your "gel" colour changed, polish refers to nail polish that air dries. In order to change your gel, we must remove it completely. Gel breaks down over time and the bond becomes weak the more exposed to everyday elements such as water or chemicals.
Long & Extra Long Nails
There is an additional charge for long nails and extra long nails on top of our gel manicure price.
This is due to the extra product, extra time, extra attention and technical skill required. When booking for long nails or extra long nails, please choose the correct service. If incorrect booking service and time are chosen, service may be denied or re booked.
We definitely fix broken nails, however if it is 7 days past your last gel manicure there will be a charge of $5.
Methods of payment
We except Visa, MasterCard, debit and cash.
Are you on the list?
If you can’t get the Appointment time and date you desire, or your bestie Esthie, ask to be put on the cancellation list...then cross your un-manicured fingers.
Our POS machine will prompt you for a tip option. This is in no way to pressure patrons, however it is customary in the service industry to tip when happy with your personal service.
Your gratuity is appreciated and we do not take that for granted.
Returns and exchanges
At this time, we will not except returns or exchanges of any products.
Series of Treatments
If you have booked and paid for a series of treatments, they are nonrefundable, they cannot be exchanged for other services or products, they cannot be transferred to someone else.
This is to keep track of treatments, prevent any misconduct and track progress of treatments.
Prices reflect the cost of many different variables when running a small business. Our prices are at par with industry standards at are level of professionalism, quality of products and sanitation, and educated professional staff.
Please follow our social media outlets, we love a good sale and always have something for you to enjoy.
We appreciate any feedback and ask that you address it directly to us.
We ask that you do not use social media outlets to address your issues, we want to build a relationship of honesty and strive to make you happy, we really, really do. Small businesses can get cyber bullied too and it doesn’t feel good.
It’s simple. We love what we do and are passionate about the spa industry. We are dedicated to our profession, our clients and our spa.