Frequently asked questions

How do I book an appointment?


You can book an appointment by calling us at 905-884-3222 or on our website HERE




What if I am late for my appointment time?


If in the event you arrive late, this could shorten your allotted appointment time. When this occurs, services may be altered or other team members may be asked to help assist with your services. In the event your aesthetician cannot fulfill your entire service, please understand it’s because of the scheduling time and fairness to the next client. Prices of services will not be altered or discounted. If you are arriving late, please call to notify us. If the appointment time has lapsed, rescheduling may be the only other alternative. However, this is considered a no show and a charge may be applied.




How do you handel 'no shows' or last minute cancelations?


We ask that you cancel 24 hours prior to your scheduled appointment. We are a small business and are limited with our booking times, canceling ahead allows us to offer the time to another client. When Rescheduling, we ask you allot 24 hours. Not showing up or notifying us will result in a charge of 50% of your missed appointment cost. You will not be able to reschedule without paying this charge. This charge will cover the lose of income and spa time. In order to prevent no shows a reminder text message is sent to clients a day in advance to prevent this from occurring.




How do you sanitize your tools?


We are Cinderella, literally. This is one of the most important aspects of the spa industry and we take this very seriously. We wash and disenfect our tools in medical grade disenfectant aproved by York Region Health department. Proper Sanitation and sterilization result in higher price points, strict protocols and regulations that we abide by and will never compromise, this is reflected in our prices.




Why do you need my personal information?


We collect personal information by law for your health and protection. It is used to better treat, service your needs and if needed, recommend products needed for desired results. All information is confidential and kept for 5 years on site in regulations with York Region Health department.




Why do you require credit cards for some appointments?


We may ask for your credit card to secure your booking. This can be due to the time of year, size of party joinnew client bookings, depending on the length of appointment. If you do not show up for your appointment or cancel last minute, we will charge your credit card 50% of your service missed.




What happens if I purchase a series of treatments?


If you have booked and paid for a series of treatments, they are nonrefundable, they cannot be exchanged for other services or products, they cannot be transferred to someone else. This is to keep track of treatments, prevent any misconduct and track progress of treatments. Our computer system tracks and deducts treatments as they are used.




Do you ever have promotions?


Absolutly! Please follow our social media outlets, sign up on our website, become a member, or ask us to notify you. We offer promotions on skin treatments and products throughout the year.




How can I leave my feedback?


Send us an email HERE.




What do you mean when you say 'Gel'?


Gel is anything you have to cure with a LED lamp. Shellac,Bio Gel, DND, OPI, Pot gel with a brush...yup, its all gel. LED or UV cured products derived from acrylic, another shocker.




What is involed in your Gel Manicures?


A full dry manicure and meticulous cuticle work is performed prior to gel application. It is not a polish change when you want your "gel" colour changed, polish refers to nail polish that air dries. In order to change your gel, we must remove it completely. Gel breaks down over time and the bond becomes weak the more exposed to everyday elements such as water or chemicals.




Why do you charge more for long nails?


Why do hair dressers charge more for long hair? Why does it cost more wash my SUV then it does a car? Bigger, longer is more time and use of product and in our case, skill too. Long nails are not short nails and it's that simple. There is an additional charge for long nails and extra long nails on top of our gel manicure price. This is due to the extra product, extra time, extra attention and technical skill required. When booking for long nails or extra long nails, please choose the correct service. If incorrect booking service and time are chosen, service may be denied or re booked.




When do you charge for nail repairs?


If ithe nail repai is within 7 days of your last gel manicure we will reapair it at no cost. If the repair is past 7 days, the cost can be from $5 to $10.